Terms of Service

ContentFlow AI is a subscription-based, AI-powered content generation platform designed for marketing agencies and content professionals. The Service allows users to generate written content including blog posts, social media copy, email campaigns, and advertising copy using large language model technology.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to you.

You must be at least 18 years of age to use the Service. By creating an account, you represent that all information you provide is accurate and that you have the legal authority to enter into these Terms on behalf of yourself or the organisation you represent.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@contentflowai.agency if you suspect unauthorised access.

Plans: The Service is offered on three paid subscription tiers — Freelancer, Agency, and Agency Scale — billed monthly or annually. Current pricing is displayed at contentflowai.agency/#pricing.

Free trial: New subscribers receive a 14-day free trial period. No charge is made until the trial ends. You may cancel at any time during the trial without cost.

Billing: Subscriptions are billed in advance on a recurring basis. Payment is processed securely by Stripe. By subscribing, you authorise us to charge your nominated payment method at the start of each billing period.

Price changes: We will give you at least 30 days' notice of any price increase via email. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

Word limits: Each plan includes a monthly word generation allowance that resets on your billing date. Unused words do not carry over. We may introduce overage charges with advance notice.

We offer a 14-day money-back guarantee on all paid subscriptions. If you are not satisfied with the Service within the first 14 days of your first paid billing period, contact us at support@contentflowai.agency and we will issue a full refund, no questions asked.

After the 14-day period, payments are non-refundable except where required by applicable law, including the Australian Consumer Law (ACL). If you are entitled to a remedy under the ACL, we will honour that entitlement.

You may cancel your subscription at any time from your dashboard under Billing settings. Cancellation takes effect at the end of your current billing period. You retain full access to the Service until that date.

We may suspend or terminate your account if you breach these Terms, with or without notice depending on the severity of the breach.

You agree not to use the Service to generate content that:

• Is defamatory, harassing, threatening, or abusive toward any individual or group
• Infringes the intellectual property rights of any third party
• Contains deliberate misinformation, disinformation, or deceptive material intended to mislead consumers
• Facilitates spam, phishing, or other unsolicited mass communications in violation of applicable law
• Violates any applicable law or regulation, including privacy laws, consumer protection laws, or advertising standards
• Promotes illegal activities or products

We reserve the right to investigate suspected violations and to suspend or terminate accounts found to be in breach of this section.

Your content: You retain ownership of any content you input into the Service (your prompts, brand information, and source materials). You also own the AI-generated output produced for your account, subject to the licences granted below.

Licence to us: By using the Service, you grant us a limited, non-exclusive licence to process your inputs solely for the purpose of generating your requested output and operating the Service. We do not use your content to train AI models.

Our platform: The ContentFlow AI platform, including its design, code, trademarks, and proprietary content, is owned by us and protected by intellectual property law. You may not copy, reverse-engineer, resell, or redistribute the platform or any part of it.

AI-generated content: AI-generated content may not always be unique and similar outputs may be generated for other users. We make no representations about the novelty, originality, or intellectual property status of generated content. You are responsible for reviewing generated content before publication and ensuring it does not infringe third-party rights.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that generated content will be accurate, complete, suitable for publication, or free from third-party intellectual property claims. AI-generated content should always be reviewed by a human before use.

Nothing in these Terms excludes any guarantee or warranty implied by law that cannot lawfully be excluded, including any applicable guarantee under the Australian Consumer Law.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with the Service — whether in contract, tort (including negligence), or otherwise — is limited to the total fees you paid to us in the 3 months immediately preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or reputational harm, even if we have been advised of the possibility of such damages.

Where the Australian Consumer Law or other applicable law implies guarantees that cannot be excluded, our liability is limited to (at our election) resupplying the Service or paying the cost of having the Service resupplied.

You agree to indemnify and hold harmless ContentFlow AI and its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of the Service; (b) content you generate or publish using the Service; or (c) your breach of these Terms.

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

These Terms are governed by the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts of Australia for any dispute arising from these Terms or the Service.

Before commencing formal proceedings, we ask that you contact us at support@contentflowai.agency to attempt to resolve the dispute informally.

We may update these Terms from time to time. For material changes, we will give you at least 14 days' notice via email before the new Terms take effect. Your continued use of the Service after that date constitutes your acceptance of the updated Terms.

If you do not accept the updated Terms, you may cancel your subscription before they take effect.

For any questions about these Terms, contact us at support@contentflowai.agency.